Inside Sales and Customer Service Representative - Chessington

See attached - Customer Services
Ref: 425 Date Posted: Monday 18 Jun 2018
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FANTASTIC INSIDE SALES AND CUSTOMER SERVICE REPRESENTATIVE!!!

CHESSINGTON

£23K BASIC + £2K BONUS + FABULOUS BENEFITS

 

My large and well established client is seeking a candidate who will be responsible for supporting the European Sales team (both direct customers and key distributors across the EMEA region) to deliver outstanding levels of customer service and communication.

 

PRIMARY RESPONSIBILITIES:

  • Develop and maintain a strong, mutually beneficial working relationship with Distributors.
  • Build rapport with customers; develop a good understanding of their business and the specific requirements of each distributor market.
  • Accurately receive, acknowledge, process, monitor, consolidate and ship distributor orders using appropriate sales programmes.
  • Dealing with a wide range of order types from: individual eCommerce orders to FOB containers shipments from the Far East.
  • Send order acknowledgements and delivery documents prior to shipment and ensure the relevant documentation is sent with the shipments by the warehouse where appropriate.
  • Liaise with our distribution centre and freight forwarders to consolidate distributor shipments, maximise efficiencies for the distribution centre, minimize freight costs for the distributor and maximise sales.

EXPERIENCE AND SKILLS:

Required:

  • At least 2 years administrative and customer service experience (ideally in Export)
  • Excellent interpersonal and communication skills – must listen well and be able to adapt communication style to audience. 
  • Strong problem solving skills.  
  • Well-developed planning and organisational skills – must be able to prioritise, meet deadlines and follow through on tasks. 
  • Articulate, confident and enthusiastic with a passion for service. 
  • Team player with calm and professional approach. 
  • Strong ability to take own initiative.
  • Able to multi task.
  • Proficient in Microsoft Excel and PowerPoint and able to quickly learn new computer systems and use them efficiently.

 

For more information regarding the role and the company please apply today! 

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